Services

Lou Harris provides collection and past due services for consumer and commercial businesses, specializing in Medical, Dental, Retail, Legal and Business to Business.

Bad debt collection
Insurance billing
Pre-Collection activities
Monitoring contract payments
Skip Tracing
Management reports

Bad debt collection includes:

Dedicated professionals working your accounts
800 number for free return calls
Individualized strategies
Ability to submit your claims manually and electronically
Building lasting client/customer relationships
Quick response and excellent results
Accessibility to various types of reports

Insurance billing:

Individualized programs to meet client needs
Billing, follow up, patient contact
Reduction of days in accounts receivable
Manual or electronic billing

Pre-Collection activities:

Allows past due accounts to be handled before serious delinquency
Letters go out from dedicated professionals, with regard for client preferences
Fees may be Flat or Contingency
Reports provided monthly
Program and duration designed by client

Payment monitoring program:

Our program saves you in-house time and labor
Process includes: Initial call, Follow-up call, Review of updated status, Easy pay through credit card, check or money order, Monthly reports, Series of letters
Program maintained until resolution of debt
Benefits to you are better management, improved cash flow and freeing your staff for other tasks

Skip Tracing:

Our skip tracing department consists of personnel strictly dedicated to locating debtors throughout the country. They utilize all the latest technology in assisting their efforts. We have direct access to the 3 largest credit reporting services which provide us with up-to-date credit bureau reports, social security searches, current addresses and any name changes the debtor has used throughout the country.
Also available are Axciom, Department of Motor Vehicles searches, social security traces, outsourced skip tracing services and Internet skip tracing sites.
Two-phase process
- The first phase is handled systemically and involves a database search on current addresses and phone numbers using directory assistance, reverse address, etc. (via several databases which are available to the collector.) The collector will also check for possible employment if listed on the credit bureau. The collector may also call 1-2 creditors on the credit bureau if there is a contact or the trade line is new.
- Skip Tracing Department carries out the second phase. They will review the collector’s work to ensure the first phase is completed in full and will do an in-depth review of the credit bureau and other skip tracing. For example, the skip trace area will perform in-depth trade line inquiries, check public records such as tax assessors, and may possibly check addresses with neighbors or landlords.
- While the account is in the second phase, the collector usually continues to work the account to ensure the account receives appropriate coverage. For example, if we are looking for a place of employment and the collector has a residence number, attempts would continue to be made to the residence while the outsource vendor attempts to locate the employment information.
- Once a contact number is available, the accounts with employment numbers are segregated into a category dedicated to contacting the customer at the place of employment (generally called during business hours) versus residential.

Receivables Management Reports:

Lou Harris & Company offers a series of reports to assist our clients in better receivables management. These reports can be obtained automatically at any time, monthly or by request.

Acknowledgement Listing

Each month your new listings are computed and listed for verification of all information.
Monthly Statement

All clients receive a monthly statement reflecting all collections for that specific month.
Progress Report

Upon request, all clients may receive a report which includes the following:
- Name
- Turn over date
- Beginning balance
- Date of last payment
- Total amount of payments to date
- Current balance